What is Riot Shop?
Riot Shop is a Valorant shop where you can buy Valorant Points and full access Valorant accounts across multiple regions. We have completed thousands of orders with fast delivery, clear pricing, and responsive support.
Help Center — FAQs & Support
Frequently Asked Questions
Clear answers on Valorant Points, accounts, payments, delivery, and support. Search or browse by topic.
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General
Is Riot Shop legit?
Yes. Riot Shop has a 4.8 average rating from buyers. We offer transparent pricing, orders completed within a day, a full refund guarantee, and responsive support through Reach Us.
Is Riot Shop affiliated with Riot Games?
No. We are an independent Valorant shop. VALORANT and Riot Games are trademarks of Riot Games, Inc.
Is there any ban risk?
No. Buying Valorant Points or accounts through Riot Shop does not put you at ban risk.
Do I need an account to buy from Riot Shop?
No account signup is required. Start checkout from any product page, enter your delivery email, and complete payment. Use Track with your order ID to check status later.
Will buying VP here get my account banned?
No. Buying Valorant Points or accounts through Riot Shop does not put you at ban risk. You are redeeming legitimate prepaid codes or receiving account credentials as described.
Do you store my Riot password?
No. We never ask for your password on Valorant Points orders. Account purchases deliver login details to your email after checkout only.
Orders & Delivery
How fast is delivery?
All orders are delivered within a day. Valorant Points arrive as a gift card code by email, and accounts ship with full login details.
How do I track my order?
Go to the Track page and enter your order ID (format ORD-XXXXXXXX). You will see the status steps: Created, Pending, Paid, and Delivered.
Where can I find my order ID?
Your order ID appears on the checkout page after you start an order and in your confirmation details. Save it so you can track progress later.
What does "Pending" mean on my order?
Pending means your order is waiting on payment or your voucher code is under review. If you already submitted a code, it should be processed within a couple of hours. If the code was invalid, return to checkout and submit a valid one.
What does "Paid" mean on my order?
Payment is confirmed and we are fulfilling the order. Delivery is typically within a day at the email you provided at checkout.
I have not received my delivery email — what should I do?
Check your spam and promotions folders first. If it has been more than a day, contact us through Reach Us with your order ID and we will help right away.
Can I use a different email than the one on my Riot account?
Yes. The delivery email is only where we send your order — it does not need to match your Riot account email.
Are orders delivered on weekends and holidays?
Yes. Orders are fulfilled seven days a week. Delivery is still typically within a day, including weekends.
What if something goes wrong with my order?
Contact us through the Reach Us page. If anything goes wrong with your order, we will make it right or issue a full refund. Accounts also include a lifetime warranty.
Valorant Points
How are Valorant Points delivered?
Valorant Points are delivered through a gift card code sent to your email after checkout. Redeem the code in-game to add points to your account.
Which Valorant Points bundles are available?
We offer 5,350 VP ($9.99), 11,000 VP ($24.99), 22,000 VP ($49.99), and 49,350 VP ($59.99). Custom amounts are available on request through Reach Us.
How do I redeem Valorant Points?
After checkout, you receive a gift card code by email. Go to redeem.riotgames.com or redeem in the Valorant client under Valorant Points → Prepaid Cards & Codes, then enter your code.
Why are your Valorant Points cheaper than in-game?
We sell Valorant Points as gift card codes at discounted bundle pricing compared to the official store. You redeem the code in-game — same points, lower price.
Do you offer custom Valorant Points amounts?
Yes. Send us a message through Reach Us with the amount you need and we will provide a one-time checkout link.
Can I redeem VP on a different region than where I bought?
Valorant Points codes are region-specific. Make sure you are redeeming on the account region you intend to play on. Contact support before buying if you are unsure.
What should I do if my VP code does not work?
Contact Reach Us with your order ID and a screenshot of the error. We will replace the code or refund you if there is an issue on our end.
Are the VP codes unused and legitimate?
Yes. Every code we deliver is unused and sourced for legitimate redemption through Riot's prepaid system.
Can I buy Valorant Points as a gift for someone else?
Yes. Enter the recipient's delivery email at checkout and forward the code to them, or use your own email and send the code manually after delivery.
Do VP prices include taxes or fees?
The price shown at checkout is the total you pay for the bundle. No hidden fees are added on our side.
Can new players buy Valorant Points here?
Yes. As long as you have a Riot account to redeem on, you can buy any VP bundle. New players redeem the same way through prepaid codes in the client or at redeem.riotgames.com.
Accounts
Can I preview an account before buying?
Yes. Every listing has a Preview button that opens the full account page with skins, rank, and level details. All accounts are full access with the original email provided.
What regions are accounts available in?
We list full-access accounts in North America, Europe, Latin America, Asia/Pacific, and Korea. Use the region tabs on the Accounts page to browse listings for your region.
Are accounts full access?
Yes. Every account includes full access, the original email, and a lifetime warranty. You can change the password and secure the account yourself.
What does full access mean on an account?
Full access means you receive the account credentials and the original email used to create the Riot account. You can change the password, update recovery info, and secure the account yourself.
What does lifetime warranty mean?
Every account includes a lifetime warranty. If you have an issue with an account you purchased from us, contact Reach Us and we will help fix it or offer a refund.
Will I receive the original email for the account?
Yes. Full-access accounts include the original email credentials so you can manage recovery and secure the account long term.
Can I change the password after buying an account?
Yes. Once delivered, change the password, update recovery info, and secure the account immediately.
Do the accounts include skins shown in the preview?
Yes. The preview reflects the skins, rank, level, and items on the account at the time of listing. You can verify everything before you buy.
Can I play ranked right away on a purchased account?
Most accounts are ready to play, but ranked eligibility depends on the account's level and Riot's ranked requirements. Check the preview for rank and level details.
What if I need an account in a different region?
Browse the region tabs on the Accounts page. If you do not see what you need, message us through Reach Us and we can help.
Do I need to share my Riot login?
Only for account purchases — you receive full login details after checkout. Valorant Points only need a delivery email. We never ask for your password on Valorant Points orders.
Payment
What payment methods do you accept?
Checkout supports PayPal, Card, Apple Pay, Google Pay, Cash (CoinFlip ATM in the US, Canada, Australia, and Italy on $50+ orders), and crypto (BTC, ETH, SOL, LTC). Crypto orders are instant.
Is my payment secure?
Yes. Checkout uses secure payment processing. We only collect the details needed to deliver your order — such as your email.
How does the voucher payment step work at checkout?
For Card, PayPal, Apple Pay, and Google Pay, buy Rewarble voucher(s) from the links shown at checkout, then paste your voucher code on the payment step. We process it and move your order to fulfillment.
What are Rewarble vouchers and why do I need them?
Rewarble vouchers are prepaid codes used to complete checkout for certain payment methods. The checkout page shows the exact voucher value(s) you need for your order total.
Can I use a discount code on my order?
You can enter a promo code on step one of checkout. Only active codes are accepted — expired or promotional codes (including old welcome offers) will show as invalid.
What happens if my voucher code is rejected?
If we mark your code invalid, Track shows “Invalid Code” and asks you to submit a valid code on checkout. Double-check the code and voucher value, try again, or use the alternative providers linked on the checkout page. Contact support if the issue continues.
Are crypto payments instant?
Crypto orders are instant. Send the exact amount to the address shown at checkout. Order status updates after payment is confirmed on the network.
How does Cash payment work?
Cash uses CoinFlip ATMs and is available in the United States, Canada, Australia, and Italy on orders of $50 or more (after discounts). Checkout walks you through steps one at a time: find a CoinFlip ATM on the location map, head to the ATM, buy Ethereum (ETH), scan our wallet QR code, insert cash, and confirm. Outside those countries you will see “Country not allowed.”
Can I pay with an international card?
Card and other voucher-based methods work internationally in most cases. Cash requires a $50+ order and is limited to US, Canada, Australia, and Italy. Use the payment method that matches your region at checkout.
What happens after I submit my voucher code?
Your order stays Pending while the code is under review — usually within a couple of hours. If the code is invalid, Track will ask you to submit a valid code. After confirmation, fulfillment is typically within a day at the email you entered at checkout.
How do I know my crypto payment went through?
After sending the exact amount to the address shown at checkout, your order status updates on the Track page once the transaction is confirmed on the network. Block times vary by coin.
Is there a minimum order for crypto?
No. Crypto is available on any order total. Cash is the only method with a $50 minimum after discounts.
Can I split payment across two methods?
Not on a single checkout. Pick one payment method per order. If you need help combining payments, message us through Reach Us before you buy.
What if I send crypto on the wrong network?
Only send the coin shown at checkout to the exact address listed. Wrong-network transfers may be unrecoverable. Contact Reach Us immediately if you made a mistake.
Support & Refunds
Can I get a refund?
Yes. If anything goes wrong with your order, contact us through Reach Us. We will make it right or issue a full refund. Accounts are also covered by our lifetime warranty.
How do I contact support?
Use the Reach Us page to send a message about orders, custom Valorant Points amounts, refunds, or account questions.
How fast does support reply?
We aim to respond as quickly as possible — usually within a few hours. Include your order ID for the fastest help.